FinTech • Mobile Banking
Salary Advance Application
Year
2018
Client
I&M Bank
Role
UX/UI Lead Designer
Duration
4 months
Overview
Designed and delivered a comprehensive salary advance application system for I&M Bank, enabling employees to access a portion of their earned salary before payday. This innovative solution streamlines the salary advance process while ensuring responsible lending practices and regulatory compliance.
Challenge
Traditional salary advance processes were time-consuming and paper-based, causing delays and frustration for both employees and HR departments. The challenge was to create a digital solution that would automate the process while implementing proper controls and risk management measures.
Key Findings & Outcomes
Research Findings
- ✔Manual processes caused significant delays in salary advance approvals
- ✔Paper-based system led to frequent documentation errors
- ✔Limited visibility into application status for employees
- ✔High administrative burden on HR departments
Key Enhancements
- ✔Automated eligibility checks and approval workflows
- ✔Real-time application status tracking
- ✔Integration with payroll and HR systems
- ✔Digital document management and audit trail
Key Learnings
- ✅Importance of streamlined approval workflows
- ✅Value of real-time system integrations
- ✅Impact of automated risk assessment
- ✅Benefits of digital transformation in HR processes
Results
90% reduction in processing time for salary advances
100% paperless application process
Increased employee satisfaction with financial benefits
Reduced administrative burden on HR departments
Enhanced compliance and risk management
Successful integration with existing bank systems
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